Terms of Service

Acceptance of Terms

By accessing or using the website located at peakvitalityabq.com (the "Site"), or by using any services offered by Peak Vitality ABQ, you ("User" or "you") agree to be bound by these Terms of Service ("Terms"). Please read them carefully before using our Site or services.

These Terms constitute a legally binding agreement between you and Peak Vitality ABQ, operated by Connie Lopez, FNP-C, located at 10501 Montgomery Blvd NE, Suite 320, Albuquerque, NM 87111 ("Peak Vitality ABQ," "we," "us," or "our").

If you do not agree to these Terms, please do not use our Site or services. Your continued use of the Site or services after any modification to these Terms constitutes your acceptance of the revised Terms.

About Our Services

Peak Vitality ABQ is a healthcare and human optimization practice offering the following services in Albuquerque, New Mexico:

• Hormone Optimization — Evidence-based evaluation and management of hormonal imbalances.
• Metabolic Optimization — Personalized protocols to support metabolic health, body composition, and energy.
• Gut Health — Assessment and treatment of gastrointestinal concerns affecting overall performance.
• IV Therapy — Intravenous nutrient and hydration therapies administered in a supervised clinical setting.
• Advanced Diagnostics — Comprehensive laboratory and functional testing beyond standard panels.

All clinical services are provided solely by or under the supervision of licensed healthcare professionals. Services are available to patients who have established a patient-provider relationship with Peak Vitality ABQ through a formal intake and evaluation process.

This website serves as an informational resource and as a means of initial contact. Visiting this website does not create a patient-provider relationship.

Not a Substitute for Medical Advice

Nothing on this Site should be construed as:

• A diagnosis of any health condition or disease.
• A specific treatment recommendation for any individual.
• Medical advice from Connie Lopez, FNP-C, or any other healthcare professional.
• An endorsement of any specific product, test, treatment, or procedure.

Always seek the guidance of a qualified, licensed healthcare provider with any questions you have about a medical condition, before starting or stopping any medication, supplement, or treatment plan, and before undertaking any diet, exercise, or other health program.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not rely on this website for emergency medical information.

Reliance on any information provided by Peak Vitality ABQ's website is solely at your own risk.

Appointments & Cancellations

Scheduling

Appointments may be requested through our website, by phone at (505) 886-1010, or by email at Clopez@peakvitalityabq.com. Submitting a consultation request through our website does not guarantee an appointment; all requests are subject to availability and confirmation by our staff.

Cancellation Policy

We ask that you provide at least 24 hours' advance notice if you need to cancel or reschedule an appointment. This allows us to offer your time slot to other patients who may be waiting for care.

• Cancellations made with less than 24 hours' notice may be subject to a cancellation or late-cancellation fee, as communicated at the time of scheduling.
• Repeated no-shows or last-minute cancellations may result in a requirement to prepay for future appointments or, in some circumstances, discharge from the practice.

Late Arrivals

If you arrive more than 15 minutes late for a scheduled appointment, we may need to reschedule your visit to ensure adequate time for your care. We will do our best to accommodate you within the same day whenever possible.

New Patient Intake

New patients are required to complete all intake forms prior to or at the time of their first appointment. Incomplete intake documentation may result in rescheduling. Our staff will communicate all required forms at the time of booking.

Payment & Billing

Payment for Services

Peak Vitality ABQ operates as a private practice. Payment expectations, fees, and scheduling policies are communicated during the inquiry and booking process. Unless another arrangement has been made in advance, payment is generally due at the time services are provided.

We accept major credit and debit cards, and other payment methods as posted in our office or communicated by our staff.

Insurance

If you have questions about insurance, reimbursement, or documentation for your own records, please contact the practice directly before your appointment so the administrative process can be explained clearly.

Pricing & Fee Changes

Service fees are subject to change. Current pricing will be communicated to you prior to scheduling or at the time of your appointment. We encourage you to contact our office to discuss fees for any specific services you are considering.

Refund Policy

Fees for services already rendered are generally non-refundable. Deposits or other advance payments may be subject to the specific terms communicated at the time of booking or purchase. Please contact the office with any billing concerns.

Collections

Accounts with outstanding balances may be subject to collection procedures, including referral to a collections agency, in accordance with applicable law. You agree to be responsible for all reasonable costs of collection, including reasonable attorneys' fees, to the extent permitted by New Mexico law.

Intellectual Property

All content on this Site — including but not limited to text, graphics, logos, photographs, images, audio clips, digital downloads, and software — is the property of Peak Vitality ABQ or its content suppliers and is protected by applicable United States and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the Site for your personal, non-commercial purposes only. You may not:

• Copy, reproduce, distribute, or create derivative works from any content without express written permission.
• Use any content for commercial purposes or public display.
• Remove any copyright, trademark, or other proprietary notices.
• Use automated tools to extract, download, or index Site content.

Any unauthorized use terminates the permission or license granted by these Terms.

Website Use & Conduct

By using this Site, you agree that you will not:

• Use the Site for any unlawful purpose or in violation of any applicable regulations.
• Attempt to gain unauthorized access to any portion of the Site or related systems.
• Transmit any viruses, malware, or other harmful code through the Site.
• Interfere with or disrupt the integrity or performance of the Site or its associated services.
• Submit false, misleading, or fraudulent information through contact forms or any other means.
• Impersonate any person or entity, or falsely represent your identity or affiliation.
• Use the Site in any manner that could damage, disable, overburden, or impair it.

We reserve the right to terminate or restrict your access to the Site at any time, for any reason, without notice or liability.

Disclaimer of Warranties

We do not warrant or make any representations regarding the accuracy, reliability, completeness, or timeliness of any content on the Site. Any reliance you place on such information is strictly at your own risk.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. In such jurisdictions, our warranties are limited to the fullest extent permitted by applicable law.

Limitation of Liability

Our total liability to you for any claims arising from or related to these Terms or your use of the Site or services shall not exceed the amount you paid to Peak Vitality ABQ in the twelve (12) months preceding the event giving rise to the claim, or one hundred dollars ($100.00), whichever is greater.

The limitations in this section apply to all theories of liability, whether based on warranty, contract, statute, tort (including negligence), or any other legal or equitable theory, and whether or not we have been informed of the possibility of such damage.

Some states, including New Mexico, may not allow certain limitations of liability. To the extent such limitations are not permitted by applicable law, our liability will be limited to the fullest extent allowed.

This section does not limit liability for bodily injury caused by negligence in the direct provision of professional medical services, as governed by applicable New Mexico medical malpractice law.

Third-Party Links

This Site may contain links to third-party websites, resources, or services that are not owned or controlled by Peak Vitality ABQ. These links are provided for your convenience and informational purposes only.

We have no control over, and assume no responsibility for, the content, privacy policies, terms, or practices of any third-party websites or services. The inclusion of any link does not imply endorsement by Peak Vitality ABQ of that site or any association with its operators.

We strongly advise you to review the privacy policy and terms of service of every third-party site you visit. Your use of any third-party site is at your own risk and subject to the terms of that site.

Governing Law & Dispute Resolution

Governing Law

These Terms and any dispute arising out of or related to them, the Site, or our services shall be governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of law provisions.

Jurisdiction & Venue

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Site or services shall be brought exclusively in the state or federal courts located in Bernalillo County, New Mexico. You consent to the personal jurisdiction and venue of such courts.

Informal Resolution

Before initiating any formal legal proceeding, we encourage you to contact us directly at Clopez@peakvitalityabq.com or (505) 886-1010 to attempt to resolve the dispute informally. Many concerns can be addressed quickly through direct communication.

Medical Malpractice

Claims arising from the professional provision of medical or healthcare services are subject to the New Mexico Medical Malpractice Act (NMSA 1978, §§ 41-5-1 et seq.) and its applicable procedural requirements, including any required use of the Medical Review Commission. Nothing in these Terms waives your rights or our obligations under applicable medical malpractice law.

Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. We may also notify you through the Site or by other means as appropriate.

Your continued access to or use of the Site or our services after any modifications become effective constitutes your acceptance of the revised Terms. If you do not agree to the new Terms, please discontinue your use of the Site and services.

We encourage you to review these Terms periodically to stay informed of any updates. Archived versions of these Terms are available upon request.

Contact Information

If you have questions, comments, or concerns about these Terms of Service, or if you wish to submit a request or complaint, please contact us:

For website privacy-related inquiries, please see our Website Privacy Policy. For patient privacy information, please review the Notice of Privacy Practices.